Refunds and cancellation

1. Cancelling

Cancel at any time with Cancel at period end in your account. Ace records the cancellation directly with Stripe; it takes effect at the end of the period you have already paid for, and you keep access until then. The same page links Stripe's billing portal for cards and invoices. If the account path is unavailable, use this prefilled cancellation email; we verify it against the account, record the cancellation, and send written confirmation. The first week costs $1. Cancel before day 8 and no monthly subscription charge is made.

2. A paid month is yours

When the $20 monthly charge is taken, you receive Ace access through the end of that billing period. Cancelling stops the next renewal; it does not erase the month you already bought or turn that completed charge into a refund.

3. When Ace is broken

We refund the affected Ace subscription charge when a material defect in Ace prevents its core advertised use, our support can reproduce or otherwise verify the defect, and support cannot repair it or provide a working replacement. Provider outages, provider usage limits and features outside Ace's advertised scope are not Ace defects.

4. What is not refundable

• Changing your mind, no longer needing Ace, or forgetting to cancel before renewal.
• Buying Ace without the ChatGPT or Claude account required before you buy. Ace states that requirement on the homepage, pricing page, final purchase page and checkout path.
• An unsupported Mac, a managed-device policy, or a permission the Mac owner or administrator chooses not to grant.
• Your ChatGPT or Claude subscription. That provider billed it and controls its own refund policy.

5. How to report a defect

Email [email protected] from the address on your account, name the problem and include the setup or error receipt Ace shows you. We first repair the problem or provide a working replacement. If we verify a material Ace defect and cannot fix it, the refund goes to the original payment method and usually appears within 5 to 10 business days, depending on your bank.

6. Statutory rights

Nothing in this policy limits any non-waivable statutory right or remedy that applies where you live. Where the law requires a refund or cancellation right beyond this policy, the law controls.